Privacy Policy

1. What Personal Data Do We Collect?

When you visit our website, register, place an order, subscribe to our newsletter, or contact us, we may collect and process the following information:

• Identity Data: Name, username, or similar identifier.
• Contact Data: Email address, postal address, phone number.
• Financial Data: Payment details (processed securely via a PCI-compliant gateway).
• Technical Data: IP address, browser type and version, time zone setting, cookie data, and device information.
• Usage Data: Information about how you use our website and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. When and How Do We Collect Your Data?

We collect personal data when you:

• Register an account on our website.
• Place an order or complete a transaction.
• Subscribe to newsletters or other communications.
• Fill out a form or contact our support team.
• Interact with our website via cookies and similar technologies.

Information may be collected directly from you or automatically as you navigate our site.

3. Legal Basis for Processing

We process your personal data only when we have a legal basis to do so, including:

• Contractual Necessity: To fulfill your orders and provide our services.
• Consent: Where you have explicitly consented to a specific use (e.g., for marketing communications).
• Legal Obligation: To comply with legal and regulatory requirements.
• Legitimate Interests: For purposes such as website analytics and improving our services, provided your interests do not override your fundamental rights.

You have the right to withdraw consent at any time by contacting us.

4. How We Use Your Information

We use your personal data to:

• Process transactions and manage your orders.
• Provide customer support and respond to your inquiries.
• Improve and personalize your online experience.
• Send you updates, promotional communications (where you have consented), and newsletters.
• Comply with legal obligations and enforce our terms.

We will only use your data for the purposes for which it was collected, unless we obtain further consent.

5. Data Sharing and Disclosure

We do not sell or trade your personal data. However, we may share your information with:

• Service Providers: Third parties that provide essential services (e.g., payment processing via Shopify, shipping, IT support) under strict confidentiality obligations.
• Legal Authorities: When required to comply with a legal obligation or protect our rights.
• Business Transfers: In connection with any merger, sale, or transfer of company assets, provided that the receiving party agrees to abide by this Privacy Policy.

Before sharing your data with third parties, we ensure that they adhere to appropriate data protection standards.

6. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Compliance Officer at:

Aurum Organics
Blegistrasse 13
6340 Baar, Switzerland
Email: info@aurumorganics.com